Privacy

Mahercorp Pty Ltd Privacy Policy

This Policy
This privacy policy applies to the management of your personal information (PI) by or on behalf of Mahercorp Pty Ltd and its businesses including Urbanedge Homes and Eight Homes (we, us, our).

What PI do we collect?
We collect and hold PI such as your name, date of birth, phone number, email, IP address and home address. We may also collect financial information, including information about your income, bank(s) or financial circumstances.

How we collect your PI
We collect your PI in the course of offering or providing our products or services. This includes when you provide us your PI via our website, at our display centres, during phone calls, or when you make customer enquiries. Generally, we collect your PI directly from you but may also collect your PI from other people or organisations if you have given consent for them to do so.

Why do we need your PI?
We need your PI to provide you with our products and/or services, to inform you (including by direct marketing) about our products and/or services, to create or update our database(s), to obtain and assess feedback, to ensure compliance with our contractual and other legal obligations to you, to train our staff, to improve customer service, and to otherwise administer our relationship with you (Main Purposes).

Consent to our use of your PI
By using our products or services, or contacting us any means, you consent to our use of your PI in accordance with this privacy policy.

Our call centre may record any telephone call for the Main Purposes. When you call us, or we call you, you will be notified that the phone call is being recorded and that you can tell your operator if you do not wish the recording to continue. If you proceed without exercising that option, you are taken to consent to the recording of the phone call and to our use of any PI collected in accordance with this privacy policy.
If you do not consent to our collection and use of your PI, we may not be able to carry out some or all of the Main Purposes, or provide you with products, services, or information. This may have an effect on whether we can continue any ongoing contract or projects with you or allow you to participate in our promotions.

How do we use your PI?
By submitting your PI to us, you consent to us using your PI for the Main Purposes or any purpose that could be reasonably expected at the time your PI was collected. This might include providing you with or improving our products or services, sending you direct marketing about our products or services, managing our relationship with you, conducting promotions which you may participate in, monitoring how you interact with us on our website or other contact points, helping you to complete an activity that you have chosen to undertake, or doing some other thing that we are required or authorised to do by law. We may disclose your PI to other businesses owned by us to use in the manner described above and we may also use your PI:

a) for any the purpose disclosed to you in an information collection statement at the point where we collect your PI; or
b) for a purpose related to one of the Main Purposes.

Can you remain anonymous or use a pseudonym?
We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Privacy Act 1988 (Australian Privacy Law)).

What disclosures will we make?
In general we will disclose your PI for the Main Purposes. We may also disclose your PI in other ways with your consent or as required by law, including the Australian Privacy Law.

We are unlikely to disclose your PI to any person or entity outside Australia but will inform you if and when this is necessary.

Is your PI confidential and secure?
We take all reasonable steps to keep the PI we hold secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold PI in both hard copy and electronic or other recorded forms, and will do so in secure systems accessible only to authorised personnel.

Do we use “cookies”?
When you visit our website(s), the server may attach a “cookie” to your computer’s memory. A “cookie” assists us to store information about how visitors to our website use it and to make assumptions about what information may be of most interest to you. This information is generally not linked to your identity. We may use knowledge of your user experience to better understand what products or services may be of interest to you and to collect statistical information. We may also use cookies to store a user’s name and password on their computer for future visits to our website.

Using other sites
This site may contain links to other websites. Unless the other website is one of our sites, we are not responsible for the privacy practices of the owners of those websites. We recommend that you read the privacy policy of any website that asks you to provide your PI.

Contacting us about privacy
You can access your PI subject to certain limitations under the Australian Privacy Law. In most cases, a summary of your PI is available free of charge. We encourage you to contact us to update your PI to ensure it is accurate, current and complete. We will take reasonable steps to process your request.

To protect all PI held by us, we may require you to confirm your identity before access to your PI is granted. If necessary, reasonable costs may be charged to you in accessing your PI, subject always to the Australian Privacy Law.

We will review all queries and complaints received and will respond to each query/complaint upon due consideration (which may require further information from you).

Email us at enquiries@mahercorp.com.au
Phone us on 1300 790 144
Write to us at 7/180-194 Fairbairn Rd, Sunshine West VIC 3020