What Happens During the Defects Liability Period?
The defects liability process is usually straightforward and follows a series of steps.
First, the homeowner identifies and reports a potential defect. This may occur shortly after moving in or during the first few months of occupancy.
The builder then assesses the issue to determine whether it falls within the scope of the defects liability period. If rectification is required, appropriate trades are arranged to complete the work.
The process typically involves:
Reporting the issue
Assessment by the builder
Confirmation of any required rectification works
Scheduling of trades
Completion of repairs or adjustments
Review of completed works
Maintaining clear communication throughout the process helps ensure both parties understand the nature of the issue and the proposed resolution.
Defects Liability Period vs Building Warranty
Many homeowners confuse the defects liability period with a building warranty, but they are not the same thing.
The defects liability period is a short term process that applies after handover and focuses on identifying and rectifying eligible defects.
A building warranty provides broader protections that may extend well beyond the defects liability period and relate to specific statutory obligations under relevant building legislation.
At a high level:
Defects Liability Period
Applies shortly after handover
Focuses on defect identification and rectification
Covers eligible workmanship and construction issues
Provides a structured post handover process
Building Warranty
Provides longer term protection
Covers specific statutory obligations
May apply to major structural issues
Operates separately from the defects liability process
Understanding the difference between these protections helps homeowners know what support may be available throughout different stages of home ownership.
What Is Not Covered During the Defects Liability Period?
While defects liability periods provide important protections, there are limits to what is covered.
Items that are generally not considered defects may include:
Normal wear and tear
Damage caused by occupants
Lack of routine maintenance
Changes made by homeowners after handover
Issues outside the builder's contractual responsibilities
Appliance warranties for items such as ovens, dishwashers, heating and cooling systems, and hot water units transfer to the homeowner at settlement. If an issue arises with one of these products, homeowners should contact the supplier directly using their home address. Supplier details can be found on our website.
Homeowners should always review their building contract and discuss any questions with their builder if they are unsure whether a particular issue falls within the defects liability process.
Tips for Homeowners After Handover
Moving into a new home is exciting, but it is also a good opportunity to familiarise yourself with the property's features and identify any concerns early.
Some practical steps include:
Conduct a thorough inspection after moving in
Take photographs of any issues you notice
Keep records of all communications
Report concerns as soon as possible
Follow the builder's recommended reporting process
Maintain the home in accordance with the provided guidelines
As your new home dries out, observe doors, windows movement, potential cracks. Minor cracking is normal, larger cracks will require review.
Being proactive can help ensure any eligible defects are identified and addressed efficiently.
How Eight Homes Supports Homeowners After Handover
When you build with Eight Homes, you can trust that customer support continues after construction is complete.
All our homes include a 25 year structural guarantee, providing long term confidence in the structural integrity of your home. Following handover, any eligible defects identified during the Defect Liability Period can be reported to the Eight Homes service team for assessment and management.
This process is designed to provide homeowners with reassurance and support as they settle into their new home.
Building a home is a significant investment, and having a clear process for addressing post handover concerns helps ensure a positive ownership experience.