Service & Warranty

Claims & Service

At Eight Homes we want you to get the most out of your new Eight home as possible, correct maintenance, service and keep will ensure the longevity and value of your home in the future.

This page is designed to guide you to the right place or person to answer your maintenance, service or warranty queries.

Please note, we do not offer emergency call outs. If you need police, fire, or ambulance support, please call 000 or Victoria State Emergency Service 132 500.

Claims & Service

Handover Booklet

'A Guide to Maintaining Your New Home’

A hard copy of this guide was provided to you in your handover pack. It is the best place for information on how to maintain and care for your home. If you require a copy of this book, please complete the Request a Document Form.

Request a Document

Service & DLP

Your DLP (Defect Liability Period) commences from the day of settlement and your timeframe will be specified in your Master Builders Contract. 

We recommend that you start making a list of concerns to ensure your DLP inspection is comprehensive. Please refer to your handover folder for what is covered.

To make the process as smooth as possible, please follow this guide to ensure we have accurate and clear information so we can address your claims as quickly as possible. When your DLP is due please submit your items via the New Claim Form. 

Please refer to your handover folder and your compliance certificates for service and maintenance instructions. These items include:

  • Plumbing
  • Electrical
  • Heating and Cooling
  • Appliances
  • Roof
  • Solar
  • Hot Water Services
  • Plumbing Fixtures
Submit a New Claim

Warranty

Some items and appliances in your new home have their own warranties and service requirements and the fastest way to resolve any issues you have with these items is to contact the suppliers directly.

Please refer to your handover folder and your compliance certificates for detailed instructions and warranty information. These items include:

  • Plumbing
  • Electrical
  • Heating and Cooling
  • Appliances
  • Roof
  • Solar
  • Hot Water Services
  • Plumbing Fixtures

For all other warranty claims or questions please submit a New Claim.

Submit a New Claim

Existing Claims

Please allow up to 7 working days for a response to a new claim. If you have an enquiry regarding an existing claim or we have exceeded the 7 day timeframe, please get in touch via the Existing Claims form.

Existing Claims

Service & Warranty

FAQs

Find a quick answer to your question here!

Supplier & Contractor

Contact Details

Please refer to your handover booklet and compliance certificates to determine which supplier to contact.

Appliances Eurolinx (Artusi/Ilve/Fulgor) 1300 856 411
  Alantin (Smeg) 9336 6100
  Residentia  1300 114 357
  Omega 1300 114 357
Alarm/Intercom Advanced Living Solutions 9212 7999
Balcony Balustrade  Glenco Fencing  0438 022 440
Cabinet Maker Clayton Kitchens 03 9209 0000
  Endorsed Cabinetry 0417 075 644
  Kitchen Innovations  9981 2500
Carpet layers Carpet Call  9535 6340 
  Flooring Xtra  03 9785 5400
Drainage Metro Drainage 9005 8191
  Boss Drainage / Emergency  5996 8951 / 0448 674 364
  United Plumbing 0412 524 221
  Warren Plumbing & Drainage 0418 315969
Ducted Vacuum Advanced Living Solutions  9212 7999
Electrical Edgewire Electrical 0455 661 146
  Dynamic Trade Solutions 1300 734 652
  Lee Electrix 03 9687 4833
  L&O Electrical 1300 568 324
Entry doors Hume Doors 9549 733
  Cornithian Doors 1300 899 153
Floor & Wall Tiles Beaumont Tiles 8742 9600
  Hynes Tiles  8742 9625
Fascia / Gutter Colorbond (Bluescope) 1800 800 789
  Dynamic Bradview Roofing 03 9448 8255 
  Bayhill Roofing 03 8769 2000
  Pitch Perfect Roofing 0432 500 007
Fixtures and Fittings  GWA Bathrooms & Kitchens (Caroma) 13 14 16   
Garage doors & Motors Dynamic Garage Doors 1300 645 056
  B&D Garage Doors 136263
Heating & Cooling Specialized Heating & Cooling 9743 7633 / 1300 669 397
  Coolridge Heating and Air Condition   03 9109 1500
  Pact Services Group 03 9904 2800
Hot water unit Chromagen 8587 1500 / 1300 367 565
  Stiebel Eltron 1800 153 351
Insulation CSR Bradford  1300 760 233
  PGF Insulation 03 9100 3655 / 0482 709 915
Laminate/Timber Flooring Unique Timber Flooring 03 8742 9600
  Flooring Xtra  03 9785 5400
Landscaping CBM Landscaping 0400 026 346
  Coups Landscaping 0407 663 003
  Evergreen Landscaping 0448 418 140
Metal Roof Colorbond (Bluescope) 1800 800 789
  Dynamic Bradview Roofing 03 9448 8255
  Bayhill Roofing 03 8769 2000
Mirrors  Crystal Interior Concepts 03 9756 5300
NBN  Astrotec  03 9763 0268
Paint Haymes Paint 1800 033 431
  Dulux Australia  13 25 25
Plaster  CSR Gyprock 1300 306 556
  Boardpro 9707 0269
Plumbing New Home Plumbing  0417 499848
  Laidlaw Plumbing  0408 330 103
  Attard’s Plumbing  9363 7062
  Advantage Plumbing  0450 511646
  Dynamic Plumbing Solutions  0432 385 070
  United Plumbing  0412 524 221
  Platinum Plumbing  9702 7119
  Boss Plumbing & Drainage 0415 272 227
  Toner Group 8794 9524
  River Plumbing  5282 1066
  Ades Plumbing  03 9587 4566 
  Aquatap Plumbing 9369 0155
  Barossa Plumbing 5222 7576
Render  Sto (Unitex) 03 9768 4900
Robes  Crystal Interior Concepts 03 9756 5300
Roof tiles Dynamic Bradview Roofing 03 9448 8255 
  Bristile Roofing  03 8312 3900
  CSR Roofing 1800 666 437
  Pitch Perfect Roofing 0411 877 203
  Maroondah Roofing 9722 9900
Shower Screen  Crystal Interior Concepts 03 9756 5300
Solar  Bradford Energy 1800 177 131
  Coolridge Heating and Air Condition   03 9109 1500
Stairs  Slattery & Acquaroff  1800 STAIRS (782 477)
  Bunnings  03 9706 0062
Stone Benchtop  Silestone (Cosentino) 02 8311 1516
  WK Stone  03 9585 4706
Termite Protection  Flick Termguard  03 8580 7001
  K&R Pest Solutions  0425 123 364 
  Meridian Pest Management  0468 927 868
Trusses  Timbertruss 03 5244 8400
  Bunnings frame and truss  1800 202 222
Window frames A&L Windows (Aluminium) 8786 0000
  Southern Star (Aluminium) 5277 7200
  Canterbury (Timber) 1800 104 000
Water Tanks  Kingspan  1300 736 562
Window Furnishings  Lovelight  1300 763 171